Changing my approach to Customer's 1st Conference Coverage

I realized that live blogging from a conference is a much different animal than writing a typical blog article. It's a bit more like journalism than my typical writing style. So, I've made an executive decision: I'm not going to post my writing from the NACCM Customer's 1st Conference on this blog.

HOWEVER, what I AM going to do is post links to the posts I write on the Customer's 1st conference blog. Fair enough?

So you'll see several posts that are basically just titles of the sessions I've attended and blogged about. The content is great (on most of them), but the style is, well, not my usual style. If you can overlook that, you can pick up a ton of great thought on Customer Service from some really smart people who are presenting at this conference.