Posts from Day 1 of NACCM Customer's 1st Conference

First of all, let me tell you that you can get a TON of content from the NACCM Customer's First Conference on their blog. The blogging team that I'm a part of has been capturing content from every single session, plus extra video interviews, etc. from the speakers, sponsors, and attendees.

What's been nice is that the conference let me choose the sessions I wanted to cover, so I considered the sessions that I thought YOU would want to hear about. Here are my posts from Day 1. Click on the title to get the full post on the Customer's 1st blog.

The Ultimate in Customer Centricity: Chief Customer Officers Describe How Everyone Can Be A Loyalty Leader

TELUS Case Study (not as boring as it sounds)

Create and Maintain Loyalty Through Ongoing Customer Engagement (my personal favorite presentation so far)

How to Get The Whole Cookie

Fueling Loyalty with a Mile High Customer-Centric Culture