Posts from Day 2 of NACCM Customer's 1st Conference

On day 2 of the NACCM Customer's 1st Conference, I followed the "Strategic Leadership and Customer-Centric Culture" learning track. Here are the sessions I covered for the Customer's 1st Blog:

Designing and Developing Performance-Support Learning Programs

Kathleen Peterson, Chief Vision Officer, Powerhouse Consulting

Frugality is Reality! Management Imperatives for Leading on a Limited Budget

John McQuaig, Executive Director, St. Jude's Children's Hospital

Global Culture Transformation: Changing the Behavior of Leaders at All Levels

Gloria Roberts, Staff Vice President of Service Experience, FedEx