Posts from Day 3 of NACCM Customer's 1st Conference

Here are the sessions we covered during day 3 of the NACCM Customer's 1st Conference:

NACCM 2009 LIVE: Living The Brand. How Marketing can Partner with HR to Create Better Brand and Customer Experiences

Tom Nightingale

Chief Marketing Officer, Con-Way, Inc.

NACCM 2009 LIVE: How Travelocity uses customer information to create a Customer Service Culture

Ginny Mahl is VP, Customer Care at Travelocity

NACCM 2009 LIVE: Preparing for Customer Centricity 2020: How to Evolve the People, the Process & Technology to Meet Future needs

Bo McBee, Vice President of Enterprise Total Customer Experience and Quality for Hewlett Packard